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Change matrix

Section	Previous Verbiage	Verbiage Changes Oct 2007
Title, Introductory statements	To clearly communicate our requirements for TS-16949:2002 to our suppliers, the following links show the Dana specific processes that apply to the TS-16949:2002 requirements. This section is intended for suppliers needing guidance on the application of the specific requirements of the international standard to Dana Corporation. Notes are given indicating the expectations of Dana Corporation for completing these activities in compliance to the appropriate sections of the standard. Where no information is given, the expectation is that your organization will have developed an internal process to show compliance to the requirements of the international standard. In addition to the requirements set forth in the Dana’s Supplier Quality and Development Manual, requirements of Dana's customers may also be incorporated into any purchase agreement or purchase order. In such your organization, your organization is encouraged to seek clarification from their Supplier Development representative or e-mail SupplierDevelopment@dana.com	To clearly communicate Dana requirements to our suppliers. The following links show the Dana specific processes that apply to the TS-16949:2002 requirements as well as other pertinent international standards, specifications and processes. This section is intended to guide suppliers on the application of the Dana specified supplier requirements related to these international standards, specifications,and processes. Dana’s expectations for compliance with specific sections of the standards, specifications, and processes are identified. Where no information is given, Dana’s expectation is that your organization will have developed an internal process to demonstrate compliance with the standards, specifications, and processes. In addition to the requirements set forth in the Dana’s Supplier Quality and Development Manual, requirements of Dana's customer(s) may also be incorporated into purchase agreements or purchase orders. In such your organization, should seek clarification from their Supplier Development representative or e-mail SupplierDevelopment@dana.com
1 Scope	The expectations of Dana Corporation do not vary from those stated in ISO/TS 16949:2002.	Dana’s expectations are consistent with those stated in the international standards, specifications and processes.
1.2 Application	Dana Corporation reserves the right to permit exclusions for its Suppliers beyond 7.3. Please obtain a Waiver / Deviation / Exception from your Supply Chain Management representative or click on the link provided.	Dana reserves the right to permit exclusions for its Suppliers beyond 7.3. To obtain an exclusion , suppliers must obtain a Waiver / Deviation / Exception from your Supply Chain Management representative. (click on the link provided.)
2 Normative Reference	Dana Corporation uses the ISO-9000:2000, Quality management systems – fundamentals and vocabulary as a normative reference for this document with additional or changed Terms and Definitions specific to Dana Corporation provided in 3 Terms and Conditions, below.	Dana uses the ISO-9001:2000, Quality management systems – fundamentals and vocabulary as a normative reference for this manual with additional or changed Terms and Definitions specific to Dana provided in section 3 Terms and Conditions, immediately below.
3. Terms and Definitions	Dana defines the supply chain relationship using the following terms in its procedures, process maps and communications: Supplier is defined as a provider of goods or services to Dana. Organization is defined as your organization, a Supplier to Dana Corporation.Customer is defined as Dana or the customers of Dana Corporation. Customer Representative is defined as your organization's Representative to Dana. NOTE: When referencing elements from the ISO-9000 series of publications, the terms are defined as indicated in the normative references provided with the standards.	Dana uses the following terms in its procedures, process maps and communications to define its supply chain relationships: “Supplier” is defined as a provider of goods or services to Dana. “Organization” is defined as your organization, a Supplier to Dana. "Customer" is defined as Dana or Dana's customers. “Customer Representative” is defined as your organization's Representative to Dana. When referencing elements from the ISO-9000 series of publications, the terms are defined as indicated in the normative references provided with the standards.
3.1 Terms and Definitions	Dana defined its terms and definitions as described by TS-16949:2002 and its Normative References.	Dana’s definitions for terms and definitions are described by TS-16949:2002 and its Normative References.
4.2.2 Quality Manual	NOTE: Quality Manual(s) from your organization may be requested for review by Dana and submitted to the respective Supply Chain Management representative.	NOTE: Quality Manual(s) from your organization may be requested for review by Dana at any reasonable time. In such case, your are required to submit the manual to your respective Supply Chain Management representative.
4.2.3.1 Engineering Specifications	NOTE: Information on Engineering Specifications defined by Dana Corporation can be found by contacting your Supply Chain Management representative.	Information on Engineering Specifications defined by Dana can be obtained from your Supply Chain Management Representative. (click on the link provided.)
4.2.4.1 Record Retention	NOTE: The requirements for retention times for records can be found in Record Retention.	The requirements for retention times for records can be found by clicking the link provided Record Retention.
5.1.1 Process Efficiency	NOTE: Ideas that your organization submits through your Supply Chain Management representative or the Supplier Ideas System that result in measurable cost savings can be used to offset year over year value improvement expectation from your organization.	Ideas that your organization submits through your Supply Chain Management representative or the Supplier Ideas System that result in measurable cost savings can be used to offset year over year value improvement expectation from your organization, unless specifically addressed otherwise in your supply agreement, or purchase order (click on the link provided.)
5.4.1.1 Quality objectives Supplemental	NOTE: Your organization’s Quality Objectives shall support the Dana expectations for Quality, Delivery, Cost and Technology. These specific objectives are found at the Dana / Supplier Website – Supplier Performance Feedback.	Your organization’s Quality Objectives shall support the Dana expectations for Quality, Delivery, Cost and Technology. These specific objectives are found at the Dana / Supplier Website – Supplier Performance Feedback. (click on the link provided.)
5.5.2 Management Representative	NOTE: The Management Representative is responsible for your organization’s overall Quality Management System.	Your Management Representative is responsible for your organization’s overall Quality Management System.
5.5.2.1 Customer Representative	NOTE: The Customer Representative(s) to Dana must be included on the Supplier Profile for each site within your organization (i.e. unique DUNS numbers shipping product to Dana). It is the additional responsibility of the Customer Representative to update the Supplier Profile. The Customer Representative(s) will be notified of significant changes to this manual and its related procedures and processes once your organization is registered to the supplier.dana.com site.	Your Customer Representative(s) to Dana must be identified on the Supplier Profile for each site within your organization (i.e. unique DUNS numbers). The Customer Representative is responsible for updating the Supplier Profile. The Customer Representative is responsible for registering his or her orginazation at the supplier.dana.com site The Customer Representative is responsible for communicating changes within this manual to the pertinent individuals within the suppliers organization.
5.6.2 Review Input	NOTE: Supplier Performance Feedback System measures and associated corrective and improvement actions shall be reviewed during your organization’s Management Review Process.	As a result of the information extracted from the Supplier Performance Feedback System The supplier shall review all associated corrective actions and continious improvement actions during your organization’s Management Review Process.
5.6.3 Review Output	NOTE: Improvement plans established by the supplier Management Review may be required to be reviewed or inspected by a Dana Management representative.	Improvement plans and progress established by the supplier Management Review may be reviewed or inspected at any time by Dana.
6.1 Provision of Resources	NOTE: In response to the Supplier Performance Feedback System, your organization shall provide the resources necessary to contain and correct any deficiencies, including but not limited to the resources required to inspect, sort, or rework your organization's product at the location designated by Dana Corporation and provide on-going inspection for Dana until permanent corrective actions have been effectively implemented. Reference the Supplier Corrective Action and Improvement System and the Restricted Shipping Process.	As a result of the information extracted from the Supplier Performance Feedback System, your organization shall provide the resources necessary to contain and correct any deficiencies, including but not limited to the resources required to inspect, sort, or rework your organization's product at the location designated by Dana. Your organization shall provide on-going inspection for Dana at the location designated by Dana until permanent corrective actions have been effectively implemented. Reference the Supplier Corrective Action and Improvement System and the Restricted Shipping Process.
6.2.2.1 Product Design Skills	NOTE: This requirement may be waived for Suppliers who are not Product Design Responsible using the Waiver / Deviation / Exception form.	This requirement may be waived for Suppliers who are not Product Design Responsible using the Waiver / Deviation / Exception form
6.2.2.2 Training	NOTE: Training on the use of the processes on the Dana / Supplier Website is mandatory for your organization's Customer Representative(s). On-line training and support documentation can be found at the Supplier Development & Learning site. Additional training may become mandatory for Suppliers where the expectations have not been met through the Supplier Performance Feedback.	Training on the use of the processes on the Dana / Supplier Website is mandatory for your organization's Customer Representative(s). On-line training and support documentation can be found at the Supplier Development & Learning site. Additional training may also be mandatory for Suppliers where the expectations have not been met through the Supplier Performance Feedback.
Section	Previous Verbiage	Verbiage Changes Oct 2007
6.3.2 Contingency Plans	NOTE: The Contingency and Capacity Plan shall be submitted as part of Production Part Approval Process (PPAP) documentation, as determined through Supplier System Assessment and Supplier Advance Product Quality Planning (APQP).	In addition to any requirements established in your supply agreement or purchase order, you shall submit a Contingency and Capacity Plan as part of Production Part Approval Process (PPAP) documentation, as determined through Supplier System Assessment and Supplier Advance Product Quality Planning (APQP).
6.4.2 Cleanliness of Premises	NOTE: Lean Manufacturing tools are available to help the Supplier develop methods for maintaining a safe, orderly, and effective work environment at the Supplier Development & Learning site.	NOTE: Lean Manufacturing tools are available to help your Supplier develop methods for maintaining a safe, orderly, and effective work environment at the Supplier Development & Learning site.
7.1 Planning of Product Realization	NOTE: The Supplier APQP Process is used to track the Supplier's Product Realization process. The Customer Representative is responsible for ensuring that this information is updated and reported to Dana.	The Supplier APQP Process is used to track your Product Realization process. Your Customer Representative is responsible for ensuring that this information is updated and reported to Dana.
7.1.1 Planning of Product Realization – Supplemental	NOTE: Engineering Specifications are available through your Supply Chain Management representative.	Your Customer Representative is responsible for obtaining and verifying all Engineering Specifications for the given products that you are intending to provide to Dana. Engineering Specifications are available through your Supply Chain Management Representative.
7.1.3 Confidentiality	NOTE: Your organization shall agree to the Dana / Supplier Confidentiality Agreement, as necessary.	You shall comply with all applicable confidentiality requirements of Dana and Dana’s customers as set forth in any Confidentiality agreement, Supply Agreement, Purchase Order, Drawing, Engineering Specification, or otherwise.
7.1.4 Change Control	NOTE: Engineering Change Request. shall be used to request changes to product or process design that varies from those stated in the PPAP Documentation. Sub-Tier supplier changes to product or process are subject to Dana approval prior to implementation.	You must use Engineering Change Request. to request changes to product or process design that varies from those stated in the current PPAP Documentation, this includes any and all sub-tier supplier changes to product or process. All changes Must be approved by Dana in writing prior to implementation. The supplier shall notify the Dana receiving facility prior to the shipment, of any product which has experienced any change from written requirements and/or existing practice to the material, design, specification or handling. This requirement also applies to any change resulting from any form of process or product improvement activity or any previous quality nonconformances. Additional guidance is contained in the AIAG Production Part Approval Process (PPAP) manual 4th edition Section 3.1 Customer Notification and Submission to Customer. If any of the previously noted changes occur, You must forward A copy of the approved Engineering Deviation Notice, or Engineering Change Notice to receiving Dana facilities contact person(s) Prior to Shipment of the modified materials: • Materials department (Production Control / Scheduling) • Quality Assurance • Supplier Quality Development Engineer. The supplier representative responsible for Change Management Control shall ensure the successful transmittal of the electronic communication, and confirm success via a phone call. The supplier representative is also responsible for transmittal and updating of all related PPAP documentation and re-approval from the receiving Dana facility resulting from the Change. The receiving Dana facility Quality Assurance contact is responsible to assure that all Customer approvals are received before authorizing the shipment or use of any material under Change Management Control. No shipments are to be made without the documented approval of the receiving facilities Quality Assurance contact. The receiving facilities Quality assurance contact will decide if containment such as quarantine is required at the suppliers or Dana's site. Lots under Change Management Control shall be identified using labels detailing the reason for the Change Management Control, document references like SCAR, NCMR, PPAP references, and waiver/concession references as appropriate. Any labeling shall be approved by the receiving Dana facility. All labeling shall contain the reference # of the approved Engineering Deviation Notice or Engineering Change Notice.
7.2.1 Determination of Requirements Related to the Product	NOTE: Part specific requirements shall be documented or referenced on the Part Engineering Drawing or Specifications. General requirements shall be documented or referenced on the Purchase Order and/or in the Supplier Quality and Development Manual. Additional requirements identified by your organization that are not stated by Dana but necessary for the intended use, where known shall be noted on your organization’s Design and/or Process FMEA and related documentation. If your organization does not have clear engineering designs and specifications, your organization shall communicate this to your Supply Chain Management representative.	Part specific requirements shall be documented or referenced on the Part Engineering Drawing or Specifications. General requirements shall be documented or referenced on the Purchase Order and/or in the Supplier Quality and Development Manual. Additional requirements identified by your organization that are not stated by Dana but necessary for the intended use, where known shall be noted on your organization’s Design and/or Process FMEA and related documentation. If your organization does not have clear engineering designs and specifications, your organization shall communicate this to your Supply Chain Management representative.
7.2.1.1 Customer-designated special characteristics	NOTE: Reference the Dana Special Characteristic and Control for details on the designation, documentation, and control of these in your organization’s documentation and processes.	The Dana Special Characteristic and Control sets forth details on the designation, documentation, and control of these in your organization’s documentation and processes.
7.2.2 Review of Requirements Related to the Product	No Verbage Currently	You must produce evidence that statistical process control is being continuously used when appropriate to assure stable and capable processes. Process capability initially reported for PPAP section 2.2.11 (Initial Process Studies) shall be updated to report long-term process capability and stability using study results which consist of measurements which have been collected over a significant period of production, in such a way to include all potential sources of variation that may not be evident in short-term studies.
7.2.2.1 Review of Requirements Related to the Product – Supplemental	NOTE: To waive any requirements determined through the review, your organization shall initiate a Waiver / Deviation / Exception.	To waive any requirements determined through the review, your organization shall initiate a Waiver / Deviation / Exception to your supply chain management representative.
7.2.2.2 Organization Manufacturing Feasibility	NOTE: The output of your organization’s Manufacturing Feasibility shall be recorded during Supplier APQP: Team Feasibility Commitment.	The output of your organization’s Manufacturing Feasibility shall be recorded during Supplier APQP: Team Feasibility Commitment
7.2.3 Customer Communication	NOTE: a) Product Information is provided by an engineering drawing and/or Engineering Specifications. b) Enquiries, contracts or order handling, including amendments shall be made through their Supply Chain Management representative. c) Dana Supplier Performance Feedback System is available on the Dana / Supplier Website.	a) Product Information is provided by an engineering drawing and/or Engineering Specifications. b) Inquiries, contracts or order handling, including amendments shall be made through your Supply Chain Management representative. c) Dana Supplier Performance Feedback System is available on the Dana / Supplier Website.
7.2.3.1 Customer Communication – Supplemental	NOTE: To promote global business, and to include all suppliers in global opportunities, Dana requires the use of English as our standard business language for documents and correspondence. Translated reference documents may be provided from Dana to assist in understanding of requirements.	To promote global business, and to include all suppliers in global opportunities, Dana requires the use of English as our standard business language for documents and correspondence. Translated reference documents may be provided from Dana to assist in understanding of requirements.
7.3 Design and Development	NOTE: To waive this requirement your organization shall initiate a Waiver / Deviation / Exception.	To waive this requirement your organization shall initiate a Waiver / Deviation / Exception as set forth in 7.2.2.1 Review of Requirements Related to the Product – Supplemental
7.3.2 Design and Development Inputs	NOTE: Engineering Specifications are available through your Supply Chain Management Representative. Any deviations from these specifications shall be processed through Engineering Change Requests.	Engineering Specifications are available through your Supply Chain Management Representative. Any deviations from these specifications shall be processed through Engineering Change Requests as described in 7.1.4 Change Control
7.3.2.1 Product Design Input	NOTE: Packaging Specifications and Labeling requirements can be found in the same manner as other Engineering Specifications.	Packaging Specifications and Labeling requirements can be found in the same manner as other Engineering Specifications.
7.3.2.2. Manufacturing Process Design Input	NOTE: Requirements for productivity, capacity, process capability, and cost are defined during Request for Quotation and reviewed during the Supplier APQP, where applicable, using the Tooling and Equipment Approval.	Requirements for productivity, capacity, process capability, and cost are defined during Request for Quotation process, and reviewed during Supplier APQP, where applicable, using the Tooling and Equipment Approval.
Section	Previous Verbiage	Verbiage Changes Oct 2007
7.3.2.3 Special Characteristics	NOTE: The process special characteristics defined by your organization to ensure product conformity to specifications shall conform to the Dana Special Characteristic Control policy.	The process special characteristics defined by your organization to ensure product conformity to specifications shall conform to the Dana Special Characteristic Control policy.
7.3.3 Design and Development Outputs	NOTE: The design and development outputs shall be related to the engineering drawing criteria, the Engineering Specifications, and the Tooling and Equipment Approval. Supplier APQP shall indicate the status of the design and development outputs meeting specified criteria as indicated by the process.	The design and development outputs shall be related to the engineering drawing criteria, the Engineering Specifications, and the Tooling and Equipment Approval. Supplier APQP shall indicate the status of the design and development outputs meeting specified criteria as indicated by the process.
7.3.3.1 Product Design Outputs – Supplemental	NOTE: Supplier APQP shall indicate the status of the product design outputs.	Supplier APQP shall indicate the status of the product design outputs.
7.3.3.2 Manufacturing Process Design Output	NOTE: Supplier APQP shall indicate the status of the process design outputs.	Supplier APQP shall indicate the status of the process design outputs.
7.3.4 Design and Development Review	NOTE: Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana Corporation through the Supplier APQP. The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization to prevent recurrence in the Product Realization Process on future launches.	Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana through the Supplier APQP. The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization when necessary to prevent recurrence in the Product Realization Process on future launches.
7.3.5 Design and Development Verification	NOTE: Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana Corporation through the Supplier APQP. The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization to prevent recurrence in the Product Realization Process on future launches.