To clearly communicate Dana requirements to our suppliers. The following links show the Dana specific processes that apply to the TS-16949:2002 requirements as well as other pertinent international standards, specifications and processes. This section is intended to guide suppliers on the application of the Dana specified supplier requirements related to these international standards, specifications,and processes. Dana’s expectations for compliance with specific sections of the standards, specifications, and processes are identified. Where no information is given, Dana’s expectation is that your organization will have developed an internal process to demonstrate compliance with the standards, specifications, and processes.

In addition to the requirements set forth in the Dana’s Supplier Quality and Development Manual, requirements of Dana's customer(s) may also be incorporated into purchase agreements or purchase orders. In such your organization, should seek clarification from their Supplier Development representative or e-mail SupplierDevelopment@dana.com

1 Scope
2 Normal Reference
3 Terms and Definitions
4 Quality Management System
5 Management Responsibility
6 Resource Management
7 Product Realization
8 Measurement, Analysis, and Improvement

1 Scope

Dana’s expectations are consistent with those stated in the international standards, specifications and processes. 

1.1 General

1.2 Application

Dana reserves the right to permit exclusions for its Suppliers beyond 7.3. Waiver / Deviation / Exception from your Supply Chain Management representative. (click on the link provided.)

2 Normative Reference   top

Dana uses the ISO-9001:2000, Quality management systems – fundamentals and vocabulary as a normative reference for this manual with additional or changed Terms and Definitions specific to Dana provided in section 3 Terms and Conditions, immediately below.

3 Terms and Definitions  top

Dana uses the following terms in its procedures, process maps and communications to define its supply chain relationships:

“Supplier” is defined as a provider of goods or services to Dana.

“Organization” is defined as your organization, a Supplier to Dana.

“Customer” is defined as Dana or Dana’s customers .

“Customer Representative” is defined as your organization's Representative to Dana.

When referencing elements from the ISO-9000 series of publications, the terms are defined as indicated in the normative references provided with the standards.

3.1 Terms and Definitions for the Automotive Industry

Dana’s definitions for terms and definitions are described by TS-16949:2002 and its Normative References.

4 Quality Management System   top

4.1 General Requirements

4.1.1 General Requirements Supplemental

4.2 Documentation Requirements

4.2.1 General

4.2.2 Quality Manual

NOTE: Quality Manual(s) from your organization may be requested for review by Dana at any reasonable time.  In such case, your are required to submit the manual to your respective Supply Chain Management representative.

4.2.3 Control of Documents

4.2.3.1 Engineering Specifications

Information on Engineering Specifications defined by Dana can be obtained from your Supply Chain Management Representative. (click on the link provided.)

4.2.4 Control of Records

4.2.4.1 Record Retention

The requirements for retention times for records can be found by clicking the link provided Record Retention. 

5 Management Responsibility     top

5.1 Management Commitment

5.1.1 Process Efficiency

Ideas that your organization submits through your Supply Chain Management representative or the Supplier Ideas System that result in measurable cost savings can be used to offset year over year value improvement expectation from your organization, unless specifically addressed otherwise in your supply agreement, or purchase order  (click on the link provided.)

5.2 Customer Focus

5.3 Quality Policy

5.4 Planning

5.4.1 Quality Objectives

5.4.1.1 Quality Objectives – Supplemental

Your organization’s Quality Objectives shall support the Dana expectations for Quality, Delivery, Cost and Technology. These specific objectives are found at the Dana / Supplier Website – Supplier Performance Feedback.  (click on the link provided.)

5.4.2 Quality Management System Planning

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

5.5.1.1 Responsibility for Quality

5.5.2 Management Representative

Your Management Representative is responsible for your organization’s overall Quality Management System.

5.5.2.1 Customer Representative

Your Customer Representative(s) to Dana must be identified on the Supplier Profile for each site within your organization (i.e. unique DUNS numbers). The Customer Representative is responsible for updating the Supplier Profile. The Customer Representative is responsible for registering his or her orginazation at the supplier.dana.com site The Customer Representative is responsible for communicating changes within this manual to the pertinent individuals within the suppliers organization. 

5.5.3 Internal Communication

5.6 Management Review

5.6.1 General

5.6.1.1 Quality Management System Performance

5.6.2 Review Input

As a result of the information extracted from the  Supplier Performance Feedback. System The supplier shall review all associated corrective actions and continious improvement actions during your organization’s Management Review Process.

5.6.2.1 Review Input – Supplemental

5.6.3 Review Output

Improvement plans and progress established by the supplier Management Review may be reviewed or inspected at any time by Dana.

6 Resource Management     top

6.1 Provision of Resources

As a result of the information extracted from the Supplier Performance Feedback System, your organization shall provide the resources necessary to contain and correct any deficiencies, including but not limited to the resources required to inspect, sort, or rework your organization's product at the location designated by Dana.   Your organization shall provide on-going inspection for Dana at the location designated by Dana until permanent corrective actions have been effectively implemented. Reference the Supplier Corrective Action and Improvement System and the Restricted Shipping Process.

6.2 Human Resources

6.2.1 General

6.2.2 Competence, Awareness and Training

6.2.2.1 Product Design Skills

This requirement may be waived for Suppliers who are not Product Design Responsible using the Waiver / Deviation / Exception form.

6.2.2.2 Training

Training on the use of the processes on the Dana / Supplier Website is mandatory for your organization's Customer Representative(s). On-line training and support documentation can be found at the Supplier Development & Learning site. Additional training may also be mandatory for Suppliers where the expectations have not been met through the Supplier Performance Feedback.

6.2.2.3 Training on the Job

6.2.2.4 Employee Motivation and Empowerment

6.3 Infrastructure

6.3.1 Plant, Facility and Equipment Planning

6.3.2 Contingency Plans

In addition to any requirements established in your supply agreement or purchase order, you shall submit a Contingency and Capacity Plan as part of Production Part Approval Process (PPAP) documentation, as determined through Supplier System Assessment and Supplier Advance Product Quality Planning (APQP).

6.4 Work Environment

6.4.1 Personnel Safety to Achieve Product Quality

6.4.2 Cleanliness of Premises

NOTE: Lean Manufacturing tools are available to help your Supplier develop methods for maintaining a safe, orderly, and effective work environment at the Supplier Development & Learning site.

7 Product Realization       top

7.1 Planning of Product Realization

The Supplier APQP Process is used to track your  Product Realization process. Your Customer Representative is responsible for ensuring that this information is updated and reported to Dana.

7.1.1 Planning of Product Realization – Supplemental

Your Customer Representative is responsible for obtaining and verifying all Engineering Specifications for the given products that you are intending to provide to Dana.  Engineering Specifications are available through your Supply Chain Management Representative.

7.1.2 Acceptance Criteria
 

7.1.3 Confidentiality

You shall comply with all applicable confidentiality requirements of Dana and Dana’s customers as set forth in any Confidentiality agreement, Supply Agreement, Purchase Order, Drawing, Engineering Specification, or otherwise.

7.1.4 Change Control

You must use Engineering Change Request. to request changes to product or process design that varies from those stated in the current PPAP Documentation, this includes any and all sub-tier supplier changes to product or process.  All changes Must be approved by Dana in writing prior to implementation.

The supplier shall notify the Dana receiving facility prior to the shipment, of any product which has experienced any change from written requirements and/or existing practice to the material, design, specification or handling.  This requirement also applies to any change resulting from any form of process or product improvement activity or any previous quality nonconformances. 

Additional guidance is contained in the AIAG Production Part Approval Process (PPAP) manual 4th edition Section 3.1 Customer Notification and Submission to Customer.

If any of the previously noted changes occur, You must forward A copy of the approved Engineering Deviation Notice, or Engineering Change Notice to receiving Dana facilities contact person(s) Prior to Shipment of the modified materials:

• Materials department (Production Control / Scheduling)

• Quality Assurance

• Supplier Quality Development Engineer

The supplier representative responsible for Change Management Control shall ensure the successful transmittal of the electronic communication, and confirm success via a phone call.  The supplier representative is also responsible for transmittal and updating of all related PPAP documentation and re-approval from the receiving Dana facility resulting from the Change.

The receiving Dana facility Quality Assurance contact is responsible to assure that all Customer approvals are received before authorizing the shipment or use of any material under Change Management Control.

No shipments are to be made without the documented approval of the receiving facilities Quality Assurance contact.  The receiving facilities Quality assurance contact will decide if containment such as quarantine is required at the suppliers or Dana's site.

7.2 Customer-Related Processes

7.2.1 Determination of Requirements Related to the Product

Part specific requirements shall be documented or referenced on the Part Engineering Drawing or Specifications. General requirements shall be documented or referenced on the Purchase Order and/or in the Supplier Quality and Development Manual. Additional requirements identified by your organization that are not stated by Dana but necessary for the intended use, where known shall be noted on your organization’s Design and/or Process FMEA and related documentation. If your organization does not have clear engineering designs and specifications, your organization shall communicate this to your Supply Chain Management representative.

7.2.1.1 Customer-designated special characteristics

The Dana Special Characteristic and Control sets forth details on the designation, documentation, and control of these in your organization’s documentation and processes.

7.2.2 Review of Requirements Related to the Product

You must produce evidence that statistical process control is being continuously used when appropriate to assure stable and capable processes.  Process capability initially reported for PPAP section 2.2.11 (Initial Process Studies) shall be updated to report long-term process capability and stability using study results which consist of measurements which have been collected over a significant period of production, in such a way to include all potential sources of variation that may not be evident in short-term studies.

7.2.2.1 Review of Requirements Related to the Product – Supplemental
To waive any requirements determined through the review, your organization shall initiate a Waiver / Deviation / Exception to your supply chain management representative.

7.2.2.2 Organization Manufacturing Feasibility

The output of your organization’s Manufacturing Feasibility shall be recorded during Supplier APQP: Team Feasibility Commitment.

7.2.3 Customer Communication

a) Product Information is provided by an engineering drawing and/or Engineering Specifications.

b) Inquiries, contracts or order handling, including amendments shall be made through your Supply Chain Management representative. 

c) Dana Supplier Performance Feedback System is available on the Dana / Supplier Website.

7.2.3.1 Customer Communication – Supplemental

To promote global business, and to include all suppliers in global opportunities, Dana requires the use of English as our standard business language for documents and correspondence.  Translated reference documents may be provided from Dana to assist in understanding of requirements.

7.3 Design and Development

To waive this requirement your organization shall initiate a Waiver / Deviation / Exception as set forth in 7.2.2.1 Review of Requirements Related to the Product – Supplemental

7.3.1 Design and Development Planning

7.3.1.1 Multidisciplinary approach

7.3.2 Design and Development Inputs
Engineering Specifications are available through your Supply Chain Management Representative.  Any deviations from these specifications shall be processed through Engineering Change Requests as described in 7.1.4 Change Control

7.3.2.1 Product Design Input

Packaging Specifications and Labeling requirements can be found in the same manner as other Engineering Specifications.

7.3.2.2. Manufacturing Process Design Input

Requirements for productivity, capacity, process capability, and cost are defined during Request for Quotation process, and reviewed during Supplier APQP, where applicable, using the Tooling and Equipment Approval.

7.3.2.3 Special Characteristics

The process special characteristics defined by your organization to ensure product conformity to specifications shall conform to the Dana Special Characteristic Control policy.

7.3.3 Design and Development Outputs

The design and development outputs shall be related to the engineering drawing criteria, the Engineering Specifications, and the Tooling and Equipment Approval.  Supplier APQP shall indicate the status of the design and development outputs meeting specified criteria as indicated by the process.

7.3.3.1 Product Design Outputs – Supplemental

Supplier APQP shall indicate the status of the product design outputs.

7.3.3.2 Manufacturing Process Design Output

Supplier APQP shall indicate the status of the process design outputs.

7.3.4 Design and Development Review

Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana through the Supplier APQP.  The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization when necessary to prevent recurrence in the Product Realization Process on future launches.

7.3.4.1 Monitoring

7.3.5 Design and Development Verification

Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana Corporation through the Supplier APQP.  The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization to prevent recurrence in the Product Realization Process on future launches.

7.3.6 Design and Development Validation

Any issues related to a systematic review of design and development, which may impact the program requirements, shall be communicated by your organization to Dana Corporation through the Supplier APQP.  The purpose of the communication is to align resources to preserve timing commitments and develop corrective actions with your organization to prevent recurrence in the Product Realization Process on future launches.

7.3.6.1 Design and Development Validation – Supplemental For organizations with engineering testing responsibilities, the Design Verification Plan and Report (DVP&R) shall be submitted with the Supplier APQP for periodic review and be included with PPAP documentation.

7.3.6.2 Prototype Program

If Dana does not require prototypes from your organization, this requirement can be waived through a Waiver / Deviation / Exception as set forth in 7.2.2.1 Review of Requirements Related to the Product – Supplemental.

7.3.6.3 Product Approval Process

Dana requires its suppliers to conform to the latest edition of the AIAG Production Part Approval Process manual.  All suppliers must submit PPAP documentation to level 3 unless other wise specified in your supply agreement or purchase order  (http://www.aiag.org/).  Contact your Supply Chain Management representative for unique Product Approval Process requirements. 

7.3.7 Control of Design and Development Changes

You must use Engineering Change Request. to request changes to product or process design that varies from those stated in the current PPAP Documentation, this includes any and all sub-tier supplier changes to product or process.  All changes Must be approved by Dana in writing prior to implementation.  (See section 7.1.4)

7.4 Purchasing

This element is applicable to your organization's Purchasing System.  Dana’s Purchasing System is described in this Supplier Quality and Development Manual.

7.4.1 Purchasing Process

7.4.1.1 Regulatory Conformity

Your organization shall abide by Dana's Supplier Business Conduct Guide.

7.4.1.2 Supplier Quality Management System Development

All templates, documentation and Lean tools presented in the Supplier Document Center and the Supplier Development & Learning website are available for use, with approval from Supplier Development, by your organization and your sub-tier suppliers  in efforts to eliminate waste from the overall supply chain.  Your organization may contact their Supply Chain Management representative for specific information.

7.4.1.3 Customer-Approved Sources

Dana-approved sources specified for use by your organization are subject to the requirements of your organization.  Where the requirements of your organization differ from those of Dana, the requirement to be deployed shall be resolved with your Supply Chain Management representative.   The use of Dana or Dana’s customer-designated sources, including tool/gauge suppliers, does not relieve your organization of the responsibility for ensuring the quality of the source’s products or compliance with all other contract requirements.

7.4.2 Purchasing Information
Dana-approved sources specified for use by your organization are subject to the requirements of your organization.  Where the requirements of your organization differ from those of Dana, the requirement to be deployed shall be resolved with your Supply Chain Management representative.   The use of Dana or Dana’s customer-designated sources, including tool/gauge suppliers, does not relieve your organization of the responsibility for ensuring the quality of the source’s products or compliance with all other contract requirements..

7.4.3 Verification of Purchased Product
Dana-approved sources specified for use by your organization are subject to the requirements of your organization.  Where the requirements of your organization differ from those of Dana Corporation, the requirement to be deployed shall be resolved with your Supply Chain Management representative.   The use of Dana or Dana’s customer-designated sources, including tool/gauge suppliers, does not relieve your organization of the responsibility for ensuring the quality of the source’s products or compliance with all other contract requirements..

7.4.3.1 Incoming Product Quality
Dana-approved sources specified for use by your organization are subject to the requirements of your organization.  Where the requirements of your organization differ from those of Dana, the requirement to be deployed shall be resolved with your Supply Chain Management representative.   The use of Dana or Dana’s customer-designated sources, including tool/gauge suppliers, does not relieve your organization of the responsibility for ensuring the quality of the source’s products or compliance with all other contract requirements.

7.4.3.2 Supplier Monitoring
Dana Suppliers shall provide evidence of sub-tier performance monitoring at Dana's request.

7.5 Production and Service Provision
 

7.5.1 Control of Production and Service Provision
All templates, documentation and Lean tools presented in the Supplier Document Center and the Supplier Development & Learning website are available for use, with approval from Supplier Development, by your organization and your sub-tier suppliers  in efforts to eliminate waste from the overall supply chain.  Your organization may contact their Supply Chain Management representative for specific information.

7.5.1.1 Control Plan
Control Plans shall be updated in response to Supplier Performance Feedback and Corrective Action and Improvement System, or any other process change or improvement and must be aligned with your organization's Process FMEA.

7.5.1.2 Work Instructions

7.5.1.3 Verification of Job Set-Ups

7.5.1.4 Preventive and Predictive Maintenance

7.5.1.5 Management of Production Tooling

7.5.1.6 Production Scheduling

7.5.1.7 Feedback of Information from Service

7.5.1.8 Service Agreement with Customer

7.5.2 Validation of Processes for Production and Service Provision 

All processes for production and service provisions Shall be reviewed annually by the supplier, including all pertinent documentation (eg. FMEA, Control Plan, Process Flow, etc.)  This review includes all AIAG specified special processes including CQI-9 heat treat assessment, CQI-11 plating assessment, CQI-12 coating assessment, IMDS etc.  Submission of updated parts warrants to receiving facilities on an annual basis with all pertinent supporting documentation is required to demonstrate that the organization is in compliance with this requirement

7.5.2.1 Validation of Processes for Production and Service Provision – Supplemental

7.5.3 Identification and Traceability

The level of detail required by the traceability system and specified requirements for supplied product shall be identified during Supplier APQP on the Purchase Order and/or Engineering Specifications.

7.5.3.1 Identification and Traceability – Supplemental

7.5.4 Customer Property
Dana packaging requirements can be found by contacting your Supply Chain Management representative.  Dana owned tooling and equipment shall be qualified through the Tooling and Equipment Approval.
 

7.5.4.1 Customer-Owned Production Tooling

7.5.5 Preservation of Product

7.5.5.1 Storage and Inventory

7.6 Control of Monitoring and Measuring Devices

7.6.1 Measurement Systems Analysis

7.6.2 Calibration/ Verification Records

Where a measurement system is found to be out of calibration and suspected non-conforming product has been shipped to Dana your organization must contact their Supply Chain Management representative and their Dana receiving facility quality manager. 

7.6.3 Laboratory Requirements

7.6.3.1 Internal Laboratory

7.6.3.2 External Laboratory

8 Measurement, Analysis and Improvement      top

8.1 General

8.1.1 Identification of Statistical Tools

8.1.2 Knowledge of Basic Statistical Concepts

8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction

The Supplier Performance Feedback System is used to measure and report on the satisfaction of Dana with your organization.  The expectations of performance are shown in the Supplier Performance Feedback System. 

8.2.1.1 Customer Satisfaction – Supplemental

The Supplier Performance Feedback System shall be used as input for your organization’s internal audit process for improvement of your organization’s Quality Management System. 

8.2.2 Internal Audit

8.2.2.1 Quality Management Systems Audit

8.2.2.2 Manufacturing Process Audit

8.2.2.3 Product Audit

8.2.2.4 Internal Audit Plans

Your organization’s internal audit plan shall include Dana-specific processes and verification of the effectiveness of corrective actions issued to Dana.  A list of processes can be found in the Process Approach section of this on-line manual. 

8.2.2.5 Internal Auditor Qualification

8.2.3 Monitoring and Measurement of Processes

8.2.3.1 Monitoring and Measurement of Manufacturing Processes

Where determined necessary through the Supplier Performance Feedback System, Supplier APQP, or Supplier System Assessment your organization shall provide evidence of the capability and capacity of its Manufacturing Processes to Dana.

8.2.4 Monitoring and Measurement of Product

8.2.4.1 Layout Inspection and Functional Testing

An annual layout inspection and functional verification to applicable customer engineering material and performance standards shall be performed unless otherwise specified in the approved control plan, your supply agreement, or purchase order.  The results shall be available for customer review.  Submission of updated parts warrants to receiving facilities on an annual basis with all pertinent supporting documentation is required to demonstrate that the organization is in compliance with this requirement

8.2.4.2 Appearance Items

8.3 Control of Nonconforming Product

Communication of suspected nonconforming product shipped to Dana shall be made immediately upon your discovery of the situation through the Supply Chain Management representative and the consuming Dana facility or facilities.  All incidents of nonconforming product will require a response in the Corrective Action and Improvement System. 

8.3.1 Control of Nonconforming Product – Supplemental

8.3.2 Control of Reworked Product

Any deviations from an approved process shall have prior approval through a Waiver / Deviation / Exception as set forth in 7.2.2.1 Review of Requirements Related to the Product – Supplemental.

8.3.3 Customer Information

Proactive Notification shall be used to communicate that nonconforming product has been shipped to Dana as identified in 8.3 Control of Nonconforming Product

8.3.4 Customer Waiver

Any deviations from the policies within this manual shall be made through a Waiver / Deviation / Exception.  Requests for permanent changes to the product or process shall be made through the Engineering Change Request.

8.4 Analysis of Data

8.4.1 Analysis and Use of Data

8.5 Improvement

8.5.1 Continual Improvement

8.5.1.1 Continual Improvement of the Organization

8.5.1.2 Manufacturing Process Improvement

8.5.2 Corrective Action

Corrective Actions in response to the Supplier Performance Feedback System shall be completed in accordance with the Corrective Action and Improvement System. 

8.5.2.1 Problem Solving

Reference problem solving tools are available from the Corrective Action and Improvement System, the Supplier Document Center, and training on problem solving is available through Supplier Development & Learning.

8.5.2.2 Error-Proofing

8.5.2.3 Corrective Action Impact

Failure modes of products from a supplier are tracked through the Corrective Action and Improvement System.  Repeat failure modes may result in mandatory training on quality management systems and problem solving at your organization’s expense.  Such training is in addition to any and all warranty or other contract remidies 
 

8.5.2.4 Rejected Product Test / Analysis

Results from rejected product analysis shall be reported using the Corrective Action and Improvement System. 

8.5.3 Preventive Action

If your organization is planning to implement Preventive Action that requires PPAP approval, your organization shall submit their request through an Engineering Change Request.

Supplemental

Global Casting Requirements

Dana – Global Minimum Casting Specific Quality Requirements

The Supplier shall provide Confirmation of their agreement (sign-off) to be able to meet the following Dana Specific Casting Quality Requirements in addition to any Dana Engineering Casting Specifications and or Dana Customer Specific Casting Quality Specifications before receipt of a Dana SCMG Purchase Order.

Dana Specific Casting Quality Requirements:

These requirements are in addition to any requirements identified in Dana Engineering Specifications identified on the Dana Approved Product Drawing or included as a part of the purchase agreement.

Casting Development Requirements:

a) The supplier shall utilize modeling software for casting development where at all possible.

b) All casting development runs are to be sectioned, analyzed and documented. Sectioning a sufficient number (target is 10%) of the parts produced in any developmental run to clearly establish the location and level of any internal characteristic that may be evident in ongoing production runs and ensuring the product is within all functional and specification requirements.

c)  The supplier shall utilize in-house non-destructive test capability for the validation of all casting integrity during the product development stage.  If the supplier does not have the in-house capability they shall contract an ISO/IEC 17025       (or national equivalent) certified external source, which shall need Dana SQD approval.

d) The supplier shall conduct on the 1st Production Run a Process Series Review (PSR) with:

i)   A minimum of 1 piece (3 samples total) from the beginning, middle and end of the production run must be sectioned, analyzed and documented to validate process stability & consistency with the development runs and within specification limits.

ii)   Dana Casting SME and/or assigned Dana SDE must be present for PSR.

iii) This shall be conducted and approved by Dana SME/SDE prior to PPAP submission.

PPAP Submission:

e) One additional sample from the initial production must be         x-rayed and documented evidence supplied with the PPAP Submission that shows the results correlate with all Pre-PPAP sectioning and analysis or the PPAP will be rejected.

f)  The PPAP submission must be based on data taken from the initial production run and must include –

i)  Photos of the sectioning results conducted in the developmental runs & initial production run,

ii)  X-Ray report & films from the part evaluated in the 1st production run.

g)  No production parts from the initial production shall be shipped to Dana prior to the supplier receiving a signed PSW indicating PPAP approval has been issued by the Dana using location.

Ongoing Production/Process Change:

a) The Suppliers Control Plan must include specific on-going process integrity checks at a minimum from the beginning, middle and end of each production run to ensure the process is maintained under control to ensure internal casting quality integrity as demonstrated in the development stage and this plan shall be approved by Dana.

b) Any process change at the supplier must be re-verified starting with the 1st Production Run of the change. A PSR is not required, however the PPAP must be updated and approved before any product can be shipped to a Dana facility or supplier.

Annex A (normative) Control Plan

A.1 Phases of the Control Plan

A.2 Elements of the Control Plan